JOIN OUR DYNAMIC TEAM AT idrive

Location: Hutchinson, Kansas

Job Type: Full-time

IDrive Autos, a customer-centric BHPH car dealership located in Central Kansas, is actively seeking a compassionate and dedicated individual to join our team as a Customer Advocate. As a Customer Advocate, you will be the primary point of contact for customers, ensuring their satisfaction and addressing any concerns they may have throughout their buying and ownership experience, including collections.

Responsibilities:

1. Customer Support: Act as a liaison between customers and the dealership, providing support and assistance in a prompt and empathetic manner.
2. Issue Resolution: Address customer inquiries, concerns, and complaints effectively and efficiently, including those related to collections for vehicle purchases. Work towards finding satisfactory resolutions to maintain positive customer relationships.
3. Collections Management: Collaborate with the collections team to assist customers in managing payments and resolving any financial challenges. Provide guidance and support to customers to ensure a transparent and fair collections process.
4. Communication: Maintain open and transparent communication with customers, keeping them informed about the status of their concerns, payments, and any necessary actions taken regarding collections.
5. Feedback Collection: Gather feedback from customers regarding their experience with the dealership, especially in relation to collections. Compile and report feedback to the management team to identify areas for improvement.
6. Customer Education: Educate customers on dealership policies, procedures, and available services related to collections and financing options.
7. Follow-up: Conduct follow-up calls or emails to ensure customer satisfaction after addressing collections-related matters.
8. Collaboration: Work closely with other departments, such as sales, service, finance, and collections, to address customer needs comprehensively and streamline the resolution process.
9. Documentation: Maintain accurate records of customer interactions, feedback, and collections-related activities. Use customer relationship management (CRM) tools effectively.
10. Customer Advocacy: Promote a customer-centric culture within the dealership by advocating for customer needs, especially in the context of collections, and providing insights to enhance customer satisfaction.

Requirements:

• Previous experience in a customer service or advocacy role is preferred.
• Familiarity with collections processes related to vehicle purchases.
• Exceptional communication and active listening skills.
• Empathetic and patient attitude towards customer concerns.
• Ability to remain calm under pressure and navigate challenging situations.
• Strong organizational and problem-solving skills.
• Familiarity with automotive dealership operations is a plus.

If you are passionate about customer advocacy, enjoy building positive relationships, and have experience in collections related to vehicle purchases, we invite you to apply for this rewarding position at IDrive Autos. Join our team and contribute to creating a customer-focused environment that sets us apart in the automotive industry.

To apply, please submit your resume and a cover letter highlighting your relevant experience and explaining why you are the ideal candidate for the Customer Advocate role, especially in the context of collections.

Location: Hutchinson Kansas

Job Type: Full-time

IDrive Autos, an established BHPH car dealership located in Central Kansas, is seeking a detail-oriented and organized individual to join our team as a Title Clerk. As a Title Clerk, you will be responsible for managing and processing vehicle titles, ensuring compliance with legal requirements, and facilitating a smooth transition of ownership for our customers.

Responsibilities:

1. Title Processing: Manage the entire title process for vehicle sales, ensuring accurate and timely submission of all required documentation to the appropriate authorities.
2. Documentation Verification: Verify the completeness and accuracy of all title and registration documents, including ensuring proper signatures and notarizations.
3. Title Transfers: Facilitate the smooth transfer of vehicle titles from the dealership to customers, ensuring all necessary paperwork is completed correctly.
4. Liens and Payoffs: Handle lien releases and payoffs, collaborating with financial institutions to ensure accurate and timely processing.
5. Compliance: Stay informed about state and federal regulations related to vehicle titles and registrations. Ensure the dealership’s practices align with legal requirements.
6. Customer Communication: Communicate with customers to provide updates on the status of their title and registration processes. Address any questions or concerns related to titles.
7. Collaboration: Work closely with the sales, finance, and administrative teams to streamline the title process and resolve any issues promptly.
8. Record Keeping: Maintain organized and accurate records of all title transactions, ensuring compliance with dealership policies and regulatory standards.
9. Training: Stay updated on changes in title processing procedures and regulations. Provide training to other team members as needed.

Requirements:

• Previous experience as a Title Clerk in an automotive dealership is preferred.
• Knowledge of state and federal regulations related to vehicle titles and registrations.
• Strong attention to detail and organizational skills.
• Familiarity with title processing software and systems.
• Excellent communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• High school diploma or equivalent; additional training in title processing is a plus.

If you have a keen eye for detail, a strong understanding of title processing, and are committed to ensuring a seamless experience for customers in the title transfer process, we invite you to apply for the Title Clerk position at IDrive Autos. Join our team and contribute to the efficient and compliant management of vehicle titles within our dealership.

To apply, please submit your resume and a cover letter outlining your relevant experience and explaining why you are the ideal candidate for the Title Clerk role.

Location: Hutchinson, Kansas

Job Type: Full-time

IDrive Autos, a reputable buy here pay here car dealership located in Central Kansas, is currently seeking a dynamic and motivated individual to join our team as a Sales Associate. As a Sales Associate, you will play a crucial role in the success of our dealership by assisting customers in finding the right vehicle to meet their needs and ensuring a positive buying experience.

Responsibilities:

1. Customer Interaction: Engage with customers in a friendly and professional manner, understanding their preferences, and guiding them through the car-buying process.
2. Product Knowledge: Stay informed about the features and specifications of the vehicles in our inventory. Be able to effectively communicate the benefits of different models to customers.
3. Sales Process: Walk customers through the sales process, from initial contact to test drives and finalizing the purchase. Provide accurate and detailed information about pricing, financing options, and warranties.
4. Paperwork and Documentation: Assist customers with the necessary paperwork and documentation required for the purchase. Ensure accuracy and compliance with dealership and legal requirements.
5. Customer Service: Provide exceptional customer service before, during, and after the sale. Address customer inquiries and concerns promptly and professionally.
6. Targets and Goals: Meet or exceed sales targets and goals set by the dealership. Work collaboratively with the sales team to achieve overall dealership objectives.
7. Networking: Build and maintain relationships with customers to encourage repeat business and referrals. Attend networking events or community activities to promote the dealership.
8. Training: Participate in ongoing training programs to stay updated on product knowledge, sales techniques, and dealership policies.

Requirements:

• Previous experience in automotive sales is preferred but not mandatory.
• Excellent communication and interpersonal skills.
• Strong negotiation and closing skills.
• Ability to work in a fast-paced and competitive sales environment.
• Basic knowledge of financing options and the ability to explain them to customers.
• High school diploma or equivalent; additional education or training in sales is a plus.

If you are a results-driven individual with a passion for automotive sales and excellent customer service, we encourage you to apply for this exciting opportunity at IDrive Autos. Join our team and be part of a dynamic and rewarding work environment.

To apply, please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this position.

Location: Hutchinson, Kansas

Job Type: Full-time

IDrive Autos, a customer-focused BHPH car dealership located in Central Kansas, is seeking a reliable and detail-oriented individual to join our team as a Cashier. As a Cashier, you will play a crucial role in the financial transactions of the dealership, ensuring accurate and efficient processing of customer payments.

Responsibilities:

1. Payment Processing: Receive and process customer payments for vehicle purchases, down payments, and monthly installments accurately and efficiently.
2. Transaction Verification: Verify the accuracy of payment amounts and ensure that payments are applied to the correct customer accounts.
3. Customer Interaction: Provide excellent customer service by assisting customers with payment-related inquiries and resolving any issues or discrepancies.
4. Receipts and Documentation: Issue receipts for all transactions and maintain organized records of payments received. Ensure compliance with documentation standards.
5. Cash Handling: Handle cash, checks, and electronic payments securely. Reconcile cash drawer at the end of each shift and report any discrepancies.
6. Collaboration: Collaborate with the finance and collections teams to ensure timely and accurate processing of payments and address any outstanding balances.
7. Customer Education: Explain payment options, due dates, and any related fees to customers. Assist customers in understanding their payment schedules.
8. Point of Sale System: Utilize the dealership’s point of sale system to process transactions and update customer accounts.
9. Adherence to Policies: Follow dealership policies and procedures related to payment processing, confidentiality, and financial transactions.

Requirements:

• Previous experience as a Cashier, preferably in an automotive dealership or retail setting.
• Strong attention to detail and accuracy in financial transactions.
• Excellent customer service and communication skills.
• Basic knowledge of cash handling procedures and point of sale systems.
• Ability to handle sensitive financial information with confidentiality.
• Basic computer skills for data entry and transaction processing.
• High school diploma or equivalent.

If you are a detail-oriented individual with a strong focus on accuracy in financial transactions and excellent customer service skills, we encourage you to apply for the Cashier position at IDrive Autos. Join our team and contribute to creating a positive and seamless payment experience for our customers.

To apply, please submit your resume outlining your relevant experience and explaining why you are the ideal candidate for the Cashier role.

Location: Hutchinson, Kansas

Job Type: Full-time

IDrive Autos, a reputable BHPH car dealership located in Central Kansas, is seeking a dedicated and detail-oriented individual to join our team as a Lot Attendant. As a Lot Attendant, you will play a vital role in maintaining the appearance and organization of our vehicle inventory, ensuring a positive experience for customers as they explore our dealership.

Responsibilities:

1. Lot Maintenance: Keep the dealership lot clean, organized, and visually appealing. Arrange vehicles in an orderly manner for easy customer access.
2. Vehicle Inspections: Conduct regular inspections of vehicles on the lot, reporting any damages or issues to the appropriate department. Ensure all vehicles meet the dealership’s quality standards.
3. Vehicle Preparation: Prepare vehicles for display and test drives, including cleaning, fueling, and checking fluid levels. Remove any personal items from traded-in vehicles.
4. Organization: Manage the layout of the lot to optimize space and ensure efficient vehicle retrieval. Coordinate with sales and service teams for the proper placement of vehicles.
5. Customer Assistance: Assist customers with locating specific vehicles on the lot. Provide basic information about vehicle features and specifications.
6. Valet Services: Support the sales team by moving vehicles to and from the service area and showroom as needed. Ensure vehicles are ready for customer viewings and test drives.
7. Documentation: Maintain accurate records of vehicle locations, conditions, and movements on the lot. Report any discrepancies or missing vehicles promptly.
8. Safety and Security: Adhere to safety protocols to prevent accidents on the lot. Collaborate with the security team to ensure the security of the vehicle inventory.
9. Inventory Management: Work with the inventory management system to update the status and location of each vehicle accurately.

Requirements:

• Previous experience as a Lot Attendant in an automotive dealership is preferred but not mandatory.
• Strong attention to detail and organizational skills.
• Physical ability to move and park vehicles as needed.
• Basic knowledge of vehicle features and specifications.
• Excellent communication and customer service skills.
• Ability to work outdoors in various weather conditions.
• Valid driver’s license with a clean driving record.

If you are a proactive and detail-oriented individual who takes pride in maintaining a well-organized and visually appealing vehicle lot, we encourage you to apply for the Lot Attendant position at IDrive Autos. Join our team and contribute to creating a positive and welcoming atmosphere for our customers.

To apply, please submit your resume outlining your relevant experience and explaining why you are the ideal candidate for the Lot Attendant role.